Privacy Policy

1. Introduction

Welcome to Yoombaa (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.yoombaa.com) and mobile applications (collectively, the “Platform”).

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, password, and profile picture
• Property Search Preferences: Location preferences, budget range, property type, and bedroom requirements
• Agent Information: Business name, license details, service areas, and verification documents
• Communication Data: Messages exchanged between tenants and agents
• Payment Information: Transaction details for credit purchases (processed securely via M-Pesa/Pesapal)
• Device Information: Device type, operating system, and unique device identifiers

3. How We Use Your Information

• To provide and maintain our Platform
• To connect tenants with property agents
• To process transactions and manage your account
• To send you updates, notifications, and marketing communications (with your consent)
• To improve our services and develop new features
• To prevent fraud and ensure platform security
• To comply with legal obligations

4. Information Sharing

We may share your information with:

• Property Agents: When you submit a rental request, your contact details are shared with matched agents
• Service Providers: Third-party companies that help us operate our Platform (payment processors, hosting, analytics)
• Legal Requirements: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Opt-out of marketing communications
• Export your data in a portable format

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

8. Third-Party Services

Our Platform integrates with third-party services including Google (for authentication and maps), M-Pesa/Pesapal (for payments), and Africa's Talking (for SMS). These services have their own privacy policies.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: